After speaking with both parties, it will be at our discretion what determines the end result, whether the review is amended or replied against, to show future customers that you take your business seriously and the matter has been resolved by replying to your dissatisfied customer and trying your best to rectify the situation.
Tree 4 Life is about creating a conscious community for both our users to trust in and our business owners to be found in an organic way. This is why we often refrain from removing reviews businesses are unhappy with, as we want it to reflect the situation to be as real as possible. Everyone knows that it’s hard to keep everyone happy all the time and seeing that you have tried to make amends puts you in higher esteem for new customers.
Business listings still have the option to allow reviews and ratings for their site.