As a business owner you have the option to allow ratings to be shown in your listing.
Our advice is that you do allow this to be seen, because as a consumer you are always looking for word of mouth and how others were treated before you pay and experience it yourself. Putting yourself in your customers shoes always creates a better business.
Ratings and Reviews also allow you to see what you are doing right and what you can improve on, to continue providing your community with your wonderful service.